Terms and Conditions
Please read all of these terms and conditions they form a legally binding contract.
If there is anything that you are unsure of please contact us by email or telephone 0843 289 9067
These Terms and Conditions will apply to the purchase of the services and goods by you (the Customer or you). We are limited company registered in England and Wales under number 9500222 whose registered office is at 7 Silverlink Business Park, Forge Way, Darlington Co. Durham DL1 2PL with email address sales@plasticrepublic.co.uk; telephone number 0843 289 9067; (the Supplier or us or we).
These are the terms on which we sell all Services to you. By ordering any of the Services, you agree to be bound by these Terms and Conditions. You can only purchase the Services and Goods from the Website if you are eligible to enter into a contract and are at least 18 years old.
Consumer means an individual acting for purposes which are wholly or mainly outside his or her trade, business, craft or profession;
Contract means the legally-binding agreement between you and us for the supply of the Services;
Delivery Location means the Supplier's premises or other location where the Services are to be supplied, as set out in the Order;
Durable Medium means paper or email, or any other medium that allows information to be addressed personally to the recipient, enables the recipient to store the information in a way accessible for future reference for a period that is long enough for the purposes of the information, and allows the unchanged reproduction of the information stored;
Goods means any goods that we supply to you with the Services, of the number and description as set out in the Order;
Order means the Customer's order for the Services from the Supplier as submitted following the step by step process set out on the Website; Design All products are manufactured in the UK to designs input via our website. Care should be taken over spelling and grammer - we will always produce exactly what is on the form regardless of capiltisation issues etc.. In cases where a font is slim we will contour cut letters and numbers to ensure fixings are not visible and so they may look slightly different to an onscreen viewing of the font. We use the orginal fonts for cut letters and numbers: this means there may be slight descepancies in actual sizes. Some numbers are made smaller to others to compensate for the way our eyes perceive them. The template guide wil show the correct way to position the characters to ensure they look correct on the wall. Although we show the very best onscreen image possible some things such as colours may vary slightly when you receive them due to onscreen resolutions and we may position text differently for design purposes. Every care has been taken to represent the charcters in Go Design but please download templates to be sure of exact sizes and designs before purchase.
Privacy Policy means the terms which set out how we will deal with confidential and personal information received from you via the Website;
Services means the services advertised on the Website, including any Goods, of the number and description set out in the Order;
Website means our website www.designmyhousenumber.co.uk on which the Services are advertised.
The description of the Services and any Goods is as set out in the Website or other form of advertisement. Any description is for illustrative purposes only and there may be small discrepancies in the colour of any Goods supplied. Computer screens can show colours differently so they are to be used as a guide only.
In the case of Services and any Goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate. A confirmation email is sent with details of your order and these must be checked for accuracy.
All Services which appear on the Website are subject to availability and lead times may be altered. If Goods are going to take longer than advertised you will be informed by email.
We can make changes to the Services which are necessary to comply with any applicable law or safety requirement. We will notify you of these changes
Customer responsibilities
You must ensure that all information given to us to create your Goods is correct.
You must ensure that the delivery address for the goods is correct.
You must install the product exactly as the instructions dictate. Problems arising due to incorrect installation are not covered under the warranty
Personal information
We retain and use all information strictly under the Privacy Policy.
We may contact you by using e-mail or other electronic communication methods and you expressly agree to this.
Basis of Sale
The description of the Services and any Goods in our website does not constitute a contractual offer to sell the Services or Goods. When an Order has been submitted on the Website, we can reject it for any reason, although we will try to tell you the reason without delay.
The Order process is set out on the Website. Each step allows you to check and amend any errors before submitting the Order. It is your responsibility to check that you have used the ordering process correctly.
A Contract will be formed for the Services ordered only when you receive an email from us confirming the Order (Order Confirmation). You must ensure that the Order Confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the Order placed by you. By placing an Order you agree to us giving you confirmation of the Contract by means of an email with all information in it (ie the Order Confirmation). You will receive the Order Confirmation within a reasonable time after making the Contract, but in any event not later than the delivery of any Goods supplied under the Contract, and before performance begins of any of the Services.
A contract can be terminated by us at any time and can be done so by means of an email.
A contract can be terminated by you 24 hours after receiving the confirmation email. After that time the processing of the Service and Goods will have begun and the Contract cannot be cancelled.
Any quotation or estimate of Fees (as defined below) is valid for a maximum period of 10 days from its date, unless we expressly withdraw it at an earlier time.
No variation of the Contract, whether about description of the Services, Fees or otherwise, can be made after it has been entered into unless the variation is agreed by the Customer and the Supplier in writing with the sole exception of any process time delay, which will be communicated to you as quickly as possible.
Fees and Payment
The fees (Fees) for the Services, the price of any Goods (if not included in the Fees) and any additional delivery or other charges is that set out on the Website at the date we accept the Order or such other price as we may agree in writing. Prices for Services may be calculated on a fixed price or on a standard daily rate basis.
Fees and charges include VAT at the rate applicable at the time of the Order.
You must pay by using a PayPal account or submitting your credit or debit card details with your Order and we will take payment immediately before delivery of the Services.
We will deliver the Goods to the Delivery Location by the time stated in the original Contract ( detailed in the confirmation email)or within the agreed period if it has been altered.
It is your responsibility to ensure the delivery address is correct.
In the case of non delivery we must wait for 7 working days from the date of posting before we will remake the Goods. Where the delivery address is incorrect we do not accept liability.
We deliver to addresses outside England and Wales, Scotland, Northern Ireland, the Isle of Man and Channels Islands. but you may need to pay import duties or other taxes, as we will not pay them.
Where goods are too large for Royal Mail delivery we will use a courier. In the UK mainland this is a service included in the postage charge. For areas outside of the UK mainland (Highlands and Islands) we will charge for the courier service at a current cost.
Where a signature is required by Royal mail or acourier service, we accept the signature as shown by that company to be correct and will not become involved in any disputes in regards to possible fraudulent signatures. If a customer selects a courier delivery then that is their responsibility and the additional costs will not be refunded in any event.
The Goods will become your responsibility from the completion of delivery or Customer collection. You must, if reasonably practicable, examine the Goods before accepting them.
Risk of damage to, or loss of, any Goods will pass to you when the Goods are delivered to you.
Conformity and Guarantee
We have a legal duty to supply the Goods in conformity with the Contract, and will not have conformed if it does not meet the following obligation:
Be reasonably fit for any particular purpose for which you buy the Goods which, before the Contract is made, you made known to us (unless you do not actually rely, or it is unreasonable for you to rely, on our skill and judgment) and be fit for any purpose held out by us or set out in the Contract
Conform to their description
We will supply the Services with reasonable skill and care
It is the responsibility of the customer to ensure that any LED sign can be suitably installed at their premises as bespoke signs will not be refunded.
In the case of Goods arriving damaged or incorrect in any way the only redress is repair / replacement. We do not refund the cost of the Goods.
In the case of Goods being damaged at installion or afterwards, the product must be returned to us to determine if the problem is a manufacturing fault. There is a one year guarentee on the product that offers free repair / replacement under warranty, otherwise we will advise costs.
We will immediately, or within a reasonable time, give you the benefit of the free guarantee given by us as the manufacturer of the Goods. This guarantee will take effect at the time the Goods are delivered, and will not reduce your legal rights.
We will provide the following after-sales service:
"The supplier will support the customer in installing and activating their new equipment via email or telephone.".
In relation to the Services, anything we say or write to you, or anything someone else says or writes to you on our behalf, about us or about the Services, is a term of the Contract (which we must comply with) if you take it into account when deciding to enter this Contract, or when making any decision about the Services after entering into this Contract. Anything you take into account is subject to anything that qualified it and was said or written to you by us or on behalf of us on the same occasion, and any change to it that has been expressly agreed between us (before entering this Contract or later).
Duration, termination and suspension
The Contract continues as long as it takes us to perform the Services and manufacture the Goods
We may terminate the Contract or suspend the Services at any time by a written notice of termination or suspension
The contract can be terminated by you 24 hours after receiving the confirmation email. After that time the processing of the Service and Goods will have begun and the Contract cannot be cancelled.
Governing law, jurisdiction and complaints
The Contract (including any non-contractual matters) is governed by the law of England and Wales.
Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the Customer lives in Scotland or Northern Ireland, in the courts of respectively Scotland or Northern Ireland.
We try to avoid any dispute, so we deal with complaints as follows: "If a dispute occurs customers should contact us to find a solution. We will aim to respond with an appropriate solution within 5 days.".
Withdrawal, returns and cancellation
You can withdraw the Order by telling us within 24 hours of the Contract being made, if you simply wish to change your mind and without giving us a reason, and without incurring any liability.
After 24 hours of the Contract being made Cancellation Rights do not apply.
It is the responsibility of the customer to ensure that any LED sign can be suitably installed at their premises as bespoke signs will not be refunded.
Bespoke / made to order products are expempt from the Consumer Credit Act and may not be returned under the 14 day option. You must contact us before returning any item and be issued an RMA if we agree to it. We do not pay for return postage and in the unlikely event of a refund being given we will not refund the cost of the original postage.
If the Goods arrive damaged or incorrect you must inform us within 48 hours and we will send any missing items to you quickly and replace /repair any damaged items. Replace / repair is the only redress.
The goods carry a one year guarantee. The only redress under the guarantee is repair or replacement, not refund.
Warranty of LED sign products installed internally and externally.
LED illuminated sign products running at 100% brightness are suitable for 12 Hours Daily operation when installed in an internal building or enclosure. Usage of our LED products runing at 100% brightness 24 hours a day in an internal setting would void the warranty. LED Products can run 24 hours a day in an internal setting when used with a suitable controller that maintains the brightness at or below 50% brightness for a minimum period of 12 hours and with a maximum period of 12 hours at 100% brightness per day. LED illuminated sign products installed in an outside setting running at 100% brightness are suitable for 18 Hours Daily operation. Usage of our LED products runing at 100% brightness 24 hours a day in an outside setting would void the warranty. LED Products can run 24 hours a day in an outside setting when used with a suitable controller that maintains the brightness at or below 60% brightness for a minimum period of 6 hours and with a maximum period of 18 hours at 100% brightness per day.
Privacy Policy
Plastic Republic Ltd will not pass on your details to a third party other than as detailed below for advertising purposes.
You will from time to time be sent information if we believe it may be of interest to you. You may email us and have your details removed from our lists
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